Privacy Policy
AddinyHost is a provider of Cloud Web Hosting, Domain Registration, VPS Hosting, Dedicated Hosting, and Email Hosting services. We are committed to protecting the privacy of every customer and visitor who uses our websites, products, or services (collectively, “Users”).
This policy explains what data we collect, why we collect it, how we protect it, and what rights you have. For questions, contact us at support@addinyhost.com.
01 Covered Platforms
This Privacy Policy applies to all websites and platforms operated by AddinyHost, including:
- addinyhost.com — main website
- client.addinyhost.com — customer billing and account dashboard
- Any future AddinyHost dashboards, portals, or mobile applications
This policy covers personal information collected through these platforms only. It does not apply to information collected offline or through channels not listed above.
02 Information We Collect
Website Visitors
When you visit our website, we automatically collect certain non-personally identifiable technical information, including:
- Browser type and version
- Language preference
- Referring website
- Date and time of each visit
- Pages visited and session duration
We also collect potentially personally identifiable information such as IP addresses from users who log in, place orders, or interact with our platform.
When Signing Up for Services
To create an account and use our hosting or domain services, we collect:
- Full name and company name (if applicable)
- Email address and phone number
- Billing address and geographic location
- Payment method details — processed securely through our payment processor
Domain Registrations
When you register a domain, we are legally required to collect the following to fulfil ICANN obligations:
- Registrant name, address, email, and phone number
- Administrative and technical contact information
03 How We Use Your Information
We use the information we collect only for the following purposes:
- To create and manage your hosting or domain account
- To process payments and maintain billing records
- To respond to support requests and customer enquiries
- To send service-related notifications (renewals, downtime alerts, security notices)
- To analyse website usage and improve our platform and services
- To comply with legal obligations, including ICANN domain registration rules
- To send promotional content, only if you have opted in to receive it
We do not sell your personal information to third parties or use your data beyond the purposes listed above.
Legal Basis for Processing (EEA Users)
For users in the European Economic Area, we process personal data under the following legal bases:
- To perform a contract — providing the hosting or domain service you signed up for
- To comply with legal obligations — ICANN domain registration rules
- For legitimate business interests — fraud prevention, security monitoring, platform improvement
- With your consent — marketing emails and analytics cookies
04 How We Protect Your Data
AddinyHost takes data security seriously. We implement a range of technical and operational measures to protect your information from unauthorised access, disclosure, or loss.
- SSL/TLS encryption on all data transmitted between your browser and our servers
- Multi-layer firewalls on all hosting infrastructure
- Encrypted backups stored separately from live data
- Strict internal access controls — only authorised staff access customer data
- Regular security monitoring and intrusion detection
- Routine security reviews of our systems and processes
05 Data Retention
We retain your data for as long as your account is active, and for a defined period thereafter:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and hosting data | Active + up to 7 years after closure | Legal and financial record-keeping |
| Domain registration data | As required by ICANN and registry | ICANN compliance obligation |
| Support communications | Up to 3 years after last interaction | Service quality and dispute resolution |
| Analytics data | 14–26 months (set by analytics tool) | Website performance insights |
After these periods, data is securely deleted or anonymised. You may request early deletion — see Section 8 for your rights.
06 Who We Share Your Information With
AddinyHost does not sell or rent your personal data. We share information only in the following limited circumstances:
Domain Registries
When you register a domain, we are required to pass your registrant details to the relevant domain registry or registrar as mandated by ICANN. These third parties are bound by data protection obligations.
Service Providers
We work with a small number of trusted third-party providers who help us operate our platform, including payment processors, data centre partners, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes we specify.
Legal Disclosures
We may disclose your information when required to do so by law, a court order, or a regulatory authority, or to protect the rights, property, or safety of AddinyHost, our users, or the public.
Business Transfers
In the unlikely event that AddinyHost undergoes a business transfer or change of ownership, customer data may form part of the transferred assets. We will take reasonable steps to ensure the incoming party continues to honour this Privacy Policy and will notify affected users in advance where possible.
07 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to personalise your experience, understand how visitors use our platform, and keep your session active when logged in.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Required for the website and client portal to function correctly | No — required for core functionality |
| Analytics Cookies | Understand traffic patterns and improve the website. Collected anonymously. | Yes — via browser settings |
| Preference Cookies | Remember your settings and choices across visits | Yes — via browser settings |
You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in or use the client dashboard.
To opt out of targeted advertising networks, visit Network Advertising Initiative. EEA users may also visit Your Online Choices.
08 Your Rights
Regardless of where you are located, AddinyHost respects your right to control your personal data. EEA and UK users have these rights formally guaranteed under the GDPR. All users may contact us to exercise the following:
To exercise any of these rights, email us at support@addinyhost.com with the subject line “Data Request”. We will respond within 30 days and may need to verify your identity first.
09 Your Choices
- Marketing emails — unsubscribe at any time using the link in any promotional email or by contacting support@addinyhost.com
- Account data — update or correct your information by logging into client.addinyhost.com or contacting our support team
- Cookies — manageable through your browser settings at any time
10 Third-Party Links
Our website may contain links to third-party websites that operate under their own privacy policies. We are not responsible for the content or data practices of external websites. We recommend reviewing the privacy policy of any site you visit before submitting personal information.
11 Children’s Privacy
AddinyHost services are not intended for use by children under the age of 16. We do not knowingly collect personal data from anyone under 16. If we become aware that such information has been collected, we will delete it promptly. If you believe a child has submitted data to us, please contact support@addinyhost.com immediately.
12 Changes to This Policy
AddinyHost reserves the right to update this Privacy Policy at any time. When changes are made, the “Last Updated” date at the top of this page will be revised. We encourage you to review this page regularly.
For significant changes that affect how we handle your data, we will make reasonable efforts to notify active account holders by email before the changes take effect. Continued use of our services after any update constitutes acceptance of the revised policy.
13 Contact Us
If you have any questions, concerns, or data requests related to this Privacy Policy, please contact us:
- Company: AddinyHost
- Website: addinyhost.com
- Email: support@addinyhost.com
- Parent Company: Addiny — Fise, Amasaman, Ghana